Overview

 

What is the Return policy?

We do not accept changes of mind or returns for any device due to the 1-year repair warranty on the set-top box alone (excluding the remote). However, exceptions can be discussed on a case-by-case basis by raising a ticket in our support section. Approved returns will incur a handling fee of $125 as a restocking fee. Accepted returns will be issued a Return Authorization Number (RAN) by our support team. This number must be provided to our customer service team for organizing the return and refund, after deducting restocking and handling fees.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note: If a fault is found in our product, we will replace it within the warranty period. If the fault is determined to be due to external factors such as internet service, modem, router, or anything beyond our control, we will inform you accordingly.

What is the return policy on Recharge?

Recharge is prepaid and once used, it is non-refundable. There are no refunds provided on recharge transactions.

What if the box becomes faulty after recharging?

Please note that recharge is credited only and non-refundable. However, when you recharge, you have the option to purchase an extended warranty for your device, ensuring coverage for such situations. It’s important to remember that an extended warranty can only be purchased at the time of recharge and not afterward.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping returns

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.